December 2, 2022
To Our Valued Customers,
Maintaining the security of our customers’ bank accounts and personal information is the highest priority for BankGloucester. Over the past week, we noticed a higher trend of fraudulent debit card transactions. From our investigation with our card processing vendor, we found that the fraudulent debit transactions are the result of a cyber-attack. We have been working with multiple organizations to resolve the effects of this attack.
As a result of our ongoing investigation, we have worked with a number of customers that have had fraudulent purchases to address their circumstances by issuing a new debit card and processing reimbursement for fraudulent purchases or other related impacts.
To be prudent, an immediate action step for all of our customers that have not reviewed their BankGloucester accounts this week is to take the time to check for fraudulent transactions. If you have experienced any fraudulent activity on your account, please complete a callback form here or contact us at any of our branch offices.
We will reimburse any customer for fraudulent purchases as a result of this incident and will work to replace affected debit cards in a timely manner.
There is no evidence that any bank systems were compromised as a result of the attack, and there was no unauthorized access of customer data. Our team is continuing their investigation and will update you with any new information found.
The security of our customers is our highest priority. Please rest assured that we continue to work as quickly as we can to resolve the matter. I am sorry for any inconvenience this may have caused you, thank you for your patience and understanding.
Patrick B. Thorpe
President & CEO, BankGloucester
160 Main Street, Gloucester | 143 High Street, Ipswich | 15 Martin St, Essex