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Fraud is on the rise! Please be aware that scammers are impersonating BankGloucester employees and claim there are issues involving wires, ACH transactions, debit card activity, or other suspicious transactions. They then attempt to obtain sensitive information or request access to your device. These communications are not from BankGloucester.

For your protection, please remember:

Never click on links or provide account numbers, online banking credentials, passwords, PINs, or security codes to an unsolicited caller.

If you receive a suspicious call or text that appears to be from BankGloucester, hang up and call us directly at (978) 283-8200 to verify the request.

Caller ID can be misleading—scammers can “spoof” legitimate phone numbers to make their calls appear authentic.

If you believe you may have shared personal or account information with a suspicious caller, please contact us at (978) 283-8200 so we can help secure your accounts.

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Online Statements System Update

To Our Valued Customers,

On January 10th, 2023, we will be updating our online statements service. While we are doing everything we can to ensure a seamless transition, there are a few things we want to make you aware of prior to the update.

Most users will not need to take any action, however as an extra pre-caution we ask that you review your e-statement status following the update. If you were previously enrolled in the service, and are now showing as unenrolled, or you are not seeing your eDocuments please re-enroll per the steps below:

To review status or enroll in e-statements, follow the steps below.

  1. Log in to your Online Banking Account
  2. Navigate to the “Additional Services” drop down tab
  3. Click on eDocuments
  4. Select the account(s) you wish to enroll/un-enroll
  5. Save your changes

Please review your account as soon as possible after the update and re-enroll if necessary. If you encounter any issues or otherwise need assistance, please contact our Customer Service Team at (978) 283-8200 or email us at info@BankGloucester.com.

Thank you for choosing BankGloucester, we appreciate your business!

Sincerely,

BankGloucester