Your Security Matters. We're Here to Help.
Protecting your money and personal information is a shared responsibility. Find helpful resources, learn how to recognize common scams, manage your cards and accounts, and know what to do if something doesn't look right.
It’s important to know how to identify fraudulent activity and what to do if you believe your information may have been compromised. BankGloucester provides a host of tools & resources to monitor your account activity, lock your cards, and more.
If you believe you have been a victim of fraud with any of your BankGloucester accounts, please contact us immediately.
- Lock your card using the BG Mobile app or BG Card Center in your online banking account.
- Call us at 978-283-8200 or come in to one of our branches or
- Click the "Let's talk" button to start a live chat during business hours. Please do not include personal or account information.
- During non-banking hours, contact Fraud Prevention at 1-833-337-6075.
Get Informed
- Latest Scams: To learn more about the latest scams and how to protect yourself or a loved one from fraud, visit the Consumer Financial Protection Bureau or Better Business Bureau.
- File a Complaint: To file a complaint about a financial product or service, visit the Consumer Financial Protection Bureau.
- Report Identity Theft: If you believe that you may have been a victim of identity theft, visit IdentityTheft.gov to report your concerns and develop a recovery plan.
Security FAQs
What should I do if I notice a suspicious charge on my account?
Contact us as soon as possible at (978) 283-8200, through the “Let’s talk” chat, or by visiting a branch. We can help you determine the appropriate next steps and report the suspicious activity.
what should i do if my debit card is lost or stolen?
If you think you misplaced your debit card, you can lock your card through the BG Mobile app. You should also contact us at (978) 283-8200, through the “Let’s talk” chat, or by visiting a branch to report the card missing and request a replacement. During non-banking hours, contact Fraud Prevention at 1(833) 337-6075.
How can I tell if a call, text, or email claiming to be from BankGloucester is legitimate?
Spoofing scams are on the rise! Be cautious of unexpected messages asking you to provide personal or account information, call a phone number, or click a link. BankGloucester will never ask you to provide personal information through an unsolicited call, text, or email.
If you're unsure whether a communication is legitimate, DO NOT respond, click links, or use the contact information provided in the message. Instead, contact us immediately at (978) 283-8200, through the “Let’s talk” chat, or by visiting a branch.
What if I clicked a link or provided information to a scammer?
Contact us immediately at (978) 283-8200, through the “Let’s talk” chat, or by visiting a branch. Depending on what information you provided, you may also need to change passwords, contact other financial institutions, or take additional steps to protect your accounts.
How can I protect myself from Mobile Phone Takeover scams?
Your mobile phone number may be connected to important accounts like email, online banking, payment apps, and social media. In a phone number takeover scam, a criminal tricks your mobile carrier into moving your phone number to a phone or digital SIM they control.
This type of scam is sometimes called a SIM or eSIM takeover. If it happens, your phone may suddenly lose service, while the criminal may receive calls and text messages intended for you—including security codes used to access your accounts.
Know the Warning Signs
- Your phone suddenly shows “No Service” or you cannot make calls, send texts, or use mobile data.
- You receive an unexpected notice that your SIM, eSIM, or mobile number was changed.
- You stop receiving verification codes or account alerts that normally arrive by text.
- You receive password reset notices, login alerts, or other account activity you don't recognize.
If You Suspect a Takeover
Act quickly. Contact your mobile carrier immediately using a trusted phone number or its official app. Ask whether a SIM, eSIM, or number-transfer change was made without your authorization.
Then contact us and other financial institutions, secure your important accounts, and review them for unauthorized activity.
Reduce Your Risk
Ask your mobile carrier about protections such as an account PIN, number-transfer lock, port-out protection, or SIM/eSIM change alerts. Whenever possible, use an authenticator app or security key instead of text-message verification.
Remember: If your phone unexpectedly loses service or you receive an alert about a SIM, eSIM, or number change you didn't request, don't ignore it. Acting quickly can help limit potential harm.
AARP BankSafe
AARP’s BankSafe has protected almost $400 million from being stolen due to financial exploitation. BankGloucester is proud to be a part of this effort, and we are thrilled to share that, because of extensive training of our staff, we have earned the AARP BankSafe Trained Seal.
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